Smartronics | Products & Solutions

Given the current development that we are witnessing in all fields and targeting the digital transformation of all services provided by companies and associations, as well as institutions for the targeted segments of customers, it is also necessary to mention the current transformation of all banking services and an attempt to automate them for automated interaction with customers.
As a company working in the field of digital transformation of companies and institutions, we would like the Resala Association to have a long history in the field of charitable work, and to take the lead in synchronizing this technological development.

Advantages of getting Donation Kiosk :

Increasing the return on donation funds by adding new ways to obtain donations by adding Donation Payment Kiosk machines in places with a large number of people (such as malls, food courts, hypermarkets, government institutions, ... etc.).
The payment machine will be available for collecting donations throughout the day (7/24), and thus the human force component of volunteers can be replaced by the payment machine.
Keeping pace with the technological development (Leadership) in the field of electronic payment machines (Payment Kiosks) by using credit cards of all kinds.
The donor obtains a printed receipt detailing the payment and donation process.
Obtaining central reports on all transactions made on all payment machines.
Full central remote control over the content of the system (Software) from the processes of adding, modifying and deleting donation cases and projects.
Central control of advertising spaces for more revenue in order to take advantage of the presence of the kiosk in a crowded place.

The kiosk contains the following features :

> Reports

> Statistics and charts

> User management of the system control panel

> Manage permissions for the system control panel

> Integration with other systems

> Customer Satisfaction Solution more information

Reports :

Reports are the most important components of any system, as they are the most important tools used by the senior management for decision-making and follow-up of the performance of the donation payment machines. Therefore, many reports were provided and managed from one tool to provide sufficient data on operations. Tools were also provided to filter results to obtain specific data. Tools for extracting report data on a file in several formats.

Statistics and charts :

To assist the senior management in decision-making and follow-up on the donation payment machines, summary statistics and graphs have been provided for daily, monthly, and also annual data about the services provided, the cases of customer queues, as well as the number of tickets and reservations.

User management of the system control panel :

It is only possible to access the systems through authorized users, so we have developed a user management system so that adding, deleting, and modifying operations can be performed on them and their passwords, in addition to deleting or banning a specific user.

Manage permissions for the system control panel :

System users are granted permission to perform specific operations, each user according to his competence, and other data is also withheld to protect system data, so the system defines the role of each user on the system in the form of groups. Each group has the authority to view and control parts or parts of the system.

Integration with other systems :

We took into account when designing the system the use of techniques that allow us to integrate with other systems to exchange benefits and to export process data for use in other operations.

Customer Satisfaction Solution :

Service establishments aim to obtain a continuous evaluation of the experience and control of customer satisfaction to provide a high level of quality services provided to them. Therefore, this system was developed as a tool that helps senior administrations to make decisions regarding the development of their services.

click here for more information about our customer satisfaction solution